We do not provide a refund if you have changed your mind about a particular purchase, so we ask that you choose the products you want to order carefully.
If the goods you receive are proven faulty, we will replace those goods if they are returned to us within 30 days of purchase. Reimbursement for shipping expenses will be up to the value of the original shipping cost you paid.
After 30 days returns and refunds are subject to our warranty for the products.
The warranty does not cover damage from:
If we elect to repair or replace any defective goods, such work shall be undertaken at such place as the Company may reasonably specify the Buyer shall be responsible at its cost and risk for shipment of the defective goods to the place specified. Further, this warranty is null if product is not fully paid for in a timely manner according to the payment terms, or proof of purchase cannot be provided.
Consumer Guarantees Act 1993
In the event the transaction of these conditions of sale is subject to the Consumer Guarantees Act 1993 (“the Act”) then: If the buyer is acquiring products from the seller for the purposes of a business, then the guarantees and remedies provided under the Act shall not apply to the supply of those products. In the event the purchaser is acquiring the product for purposes other than that of a business, then these conditions of sale shall be interpreted subject to the purchaser's rights under the Act, to the intent that no provisions shall any way limit the purchaser's rights under the Act.
If we cancel an order, we would notify you as soon as practicable.
We only accept the New Zealand order, we do not provide international shipping. We will use the CourierPost or Fastway to ship your order, we only use signature required mail.
We want you to have a safe and secure shopping experience online. All online shopping order forms via our sites are processed usng SSL ( Secure Socket Layer ) protocol, whereby sensitive information is encrypted to protect your privacy. The privacy of your customer data, orders are important to us. We will not disclose or sell your customer data to any third party.
Goods leaving our premises are adequately packed. Claims for damage or loss in transit must be made against the carrier in the prescribed manner, so you must examine the Goods immediately after delivery:
No damage claims will be considered after 3 days of receipt of goods. While no liability for goods damaged or lost in transit will be accepted by us, but details of any claim should be advised to us too.
For the custom built Motorised Curtain order, manufacturing time is approximately 10-15 working days. For the other orders, we will despatch them within 2 working days after your payment clears. Delivery time to New Zealand nationwide is 1-3 working days depending on your location.
Any quotations of delivery times by us are made in good faith but are estimates and we shall not be bound by such quotation and we will not be liable for any loss, expense, or other damage caused by any delay in delivery.
iSmart Window shall not be liable for any loss of any kind whatsoever suffered by the Buyer as a result of any breach of any of iSmart Window’s obligations under the contract, including any cancellation or the contract or any negligence on the part of iSmart Window, its agents or contractors, nor shall iSmart Window be liable for any loss, damage or injury caused to the Buyer’s servants, agents, contractors, buyers, visitors, tenants, trespassers or other persons. The Buyer shall indemnify iSmart Window against any claim by any such person.
© Copyright CHNNZ Smart Home Co. Ltd T/A iSmart Window